REFUND / CANCELLATION POLICY
Last Updated: [01-07-2026]
1. Cancellation Before Dispatch
- Cancellation requests may be accepted before dispatch.
- Approved refunds are processed within [5-6 business days] after verification.
2. Cancellation After Dispatch
- Orders cannot typically be cancelled once dispatched.
- Refunds will depend on return eligibility.
3. Refund Eligibility
Refunds may be applicable in cases of:
- Approved cancellation before dispatch
- Damaged product received
- Incorrect product delivered
4. Damaged / Defective Cases
Report within 48 hours of delivery with:
- Photos of product and packaging
- Order details
- Unboxing video (recommended)
Resolution may include:
- Replacement
- Repair
5. Non-Refundable Situations
Refunds are not applicable for:
- Late reporting
- Physical damage after delivery
- Misuse or negligence
- Unauthorized repairs
6. Refund Mode
Refunds will be issued to the original payment method.
7. Support Handling
Requests may be validated and handled with support from Scogo Networks.