Refund / Cancellation Policy

Last Updated: [01-01-2026]

This policy defines cancellation and refund terms for Apna PC orders.

1. Order Cancellation (Before Dispatch)
  • Cancellations may be allowed before dispatch subject to order status and configuration stage.
  • If cancellation is approved, refunds are processed within [7–10] business days after verification.
  • Payment gateway/bank processing time may add additional days.
2. Cancellation (After Dispatch)
  • If the product has already been dispatched, cancellation may not be possible. In such cases, return/refund eligibility will follow the return conditions below.
3. Refund Eligibility

Refunds may be considered in cases such as:

  • Order cancelled before dispatch (as approved)
  • Product received in damaged condition (reported within timeline)
  • Wrong product/configuration delivered (verified)
4. Damaged / Defective / DOA Handling
  • If the product is received damaged or non-functional, you must report it within 48 hours of delivery with:
    • Unboxing video (recommended)
    • Photos of packaging and device
    • Serial number (if applicable)
  • Verified cases may be resolved via replacement, repair, or refund as applicable.
5. Non-Refundable Scenarios (Typical)

Refunds may not be applicable for:

  • Issues reported after the defined reporting window
  • Damage caused by misuse, unauthorized repair, or external factors
  • Non-compliance with installation/usage guidelines
6. Refund Mode

Refunds will be issued to the original payment source unless otherwise required by law or payment provider limitations.

7. Support Handling

Refund/cancellation requests and verification may involve Scogo Networks for technical validation and complaint management.